How do I contact Customer Care?

We aim to make shopping with us simple, but we understand that you may have some questions from time to time. Our Help and Support pages are easy to use and are the quickest way to find the answers to our frequently asked questions.

If you can’t find the answer you’re looking for, our Customer Care Team are here to help.

Our Customer Care Department is open as follows:

  • 9am to 9pm (UK time) Monday to Friday
  • 9am to 6pm (UK time) Saturday and Sunday
  • UK Bank Holiday- 9am to 5.30pm (UK time)

Protecting our customers is really important to us and to comply with the Data Protection Act 2018 we can only discuss order and account details with the registered LÖ ZAMUG account holder.

Can’t find the answer you’re looking for? You can call us on 0747 990 0 551 to ensure your query is dealt with today. Alternatively, if your query isn’t urgent, send email.

We will give answer in 3 hours…

How can I contact your couriers directly?

UK Customers:

Click here to track your UK Standard Delivery
For UK Standard Delivery orders, call Hermes on 0330 333 6556.